Sub: Streamlining Action on Public Grievances- Uploading of replies given by the Ministries/ Department to the petitioner on CPGRAMS.

Streamlining Action on Public Grievances - uploading of replies given by the Ministries Departments to the petitioner on CPGRAMS: DAR&PG

No.K.11011/4/2015-PG

Government of India

Ministry of Personnel, Public Grievances & Pensions

Department of Administrative Reforms & Public Grievances

5th Floor, Sardar Patel Bhawan,

Sansad Marg, New Delhi.

Dated ;-24.8.15

OFFICE MEMORANDUM

Subject :- Streamlining Action on Public Grievances - uploading of replies given by the Ministries Departments to the petitioner on CPGRAMS

It is observed that in most of the cases of public grievances, the Ministries/ Departments/ Organizations do not upload the replies to the petitioner on the portal. It is requested that in case, any letter or Orders etc. are issued by the Ministry / Department Organization concerned for redress of the grievance or for not acceding to the request for valid reasons, the same may also be uploaded into the portal. Extension of access of CPGRAMS through Common Service Centres (CSC) is under consideration and it is required that print out of reply should be given from CSC.

3. All Ministries / Departments are requested to note the above instructions for compliance to ensure effective redressal of public grievances.

(Smita Kumar)

Joint Secretary

No. K-11011/4/2015-PG
FA DS,
Department of Defence Finance,
South Block,
New Delhi-110011.

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Ministry of Defence(Finance)

(DAD-Cord)

Subject: Streamlining Action on Public Grievances - uploading of replies given by the Ministries / Departments to the petitioner of CPGRAMs.

Copy of Department of Administrative Reforms & Public Grievances Office Memorandum K.11011/4/2015-PG dated 24.08.2015 on the above mentioned subject is forwarded herewith to office of the CGDA for taking further necessary action and compliance please.

sd/-

(Rita Dogra)

DFA(DAD-Cord)

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OFFICE OF THE CONTROLLER GENERAL OF DEFENCE ACCOUNTS

ULAN BATAR ROAD, PALAM DELHI CANTONMENT - 110010 l

GRIEVANCE CELL

No. AN/GREEVANCE CELL/Corr/Misc/VI

Dated 15/09/2015

To
The Grievance Officer
O/o the PCsDA/CSDA/PCof A/cs(Factories)

A copy of the Ministry of Personnel, Public Grievances and Pensions, Department of Administrative Reforms & Public Grievances Office Memorandum bearing No. K-1101 l/4/2015-PG dated 24/08/2015 received from Ministry of Defence (Finance) (DAD-Coord) ID No.33(2)/C/2015 (2209) dated 09.09.2015 on the above mentioned subject, which are self-explanatory, is forwarded herewith for information and strict compliance please.

Encl: 2 Pages

sd/-

(KAVITA GARG)

Sr. Dy CGDA(AN) & Grievance Officer

Source: http://cgda.nic.in/adm/circular/stream_pg_150915.pdf