Comprehensive guidelines for handling the Public Grievances – Revised/Reiterated vide DARPG OM dated 23.08.2024
Comprehensive guidelines for handling the Public Grievances – Revised/Reiterated vide DARPG OM dated 23.08.2024 F.No. S-15/21/2021-(PG)-DARPG(e-7085) Government of India Ministry of Personnel, Public Grievances & Pensions Department of Administrative Reforms and Public Grievance *** 5th Floor, Sardar Patel Bhawan, Sansad Marg, New Delhi, dated the 23rd August, 2024 OFFICE MEMORANDUM Subject: Comprehensive guidelines for handling the Public Grievances. The undersigned is directed to say that in line with the directions of the Hon’ble PM during his interaction with the Secretaries to the GOI on 29th June 2024, DARPG has undertaken a review of existing processes to make CPGRAMS more sensitive, accessible and meaningful to the citizen. In the past, DARPG had introduced several measures for strengthening CPGRAMS and also issued a comprehensive guideline to strengthening Grievance Redressal Mechanism vide this Department OM of even no. dated 27.07.2022, which stand revised/reiterat...
