Bharat Pensioners Samaj

Reserve Bank of  Iindia    RBI/2018-19/14 DBR.AML.BC.No.210/14.01.001/2018-19 July 12, 2018 The Chairperson/CEOs of all Scheduled Commercial Banks including Regional Rural Banks/Urban Co-operative Banks/State Co-operative Banks/ District Central Co-operative Banks/Local Area Banks/Small Finance Banks/Payment Banks Dear Sir/Madam, Incorporation of Name of the Purchaser on the Face of the Demand Draft In order to address the concerns arising out of the anonymity provided by payments through demand drafts and its possible misuse for money laundering, it has been decided that the name of the purchaser be incorporated on the face of the demand draft, pay order, banker’s cheques, etc., by the issuing bank. These instructions shall take effect for such instruments issued on or after September 15, 2018. Accordingly, Section 66 of the Master Direction on KYC dated February 25, 2016, as amended on April 20, 2018, has been amended and following paragraph has been ad...

Reserve Bank of India RBI/2017-18/205 DGBA.GBD.No.3214/45.01.001/2017-18 June 21, 2018 All Agency Banks (dealing with pension payments) Dear Sir / Madam Customer Service provided by agency banks Please refer to our circular no.DGBA.GAD.H-3085/45.01.001/2008-09 dated October 1, 2008 on the captioned subject. 2. We are receiving complaints from various quarters that pensioners are not being treated with due consideration by bank officials, specifically the old pensioners, when they come to the branches for pension related transactions. 3. Thus, all agency banks disbursing pension are advised to provide considerate and sympathetic customer service to the pensioners, specially to those pensioners who are of old age. Yours faithfully (ParthaChoudhuri) General Manager  Reserve Bank of India