Facilitation/ Guidance to Pensioners/ Family Pensioners for using SPARSH Portal

 Facilitation/ Guidance to Pensioners/ Family Pensioners for using SPARSH Portal

Government of India Ministry of Defence
Department of Defence Production Directorate of Ordnance (C&S)
10-A, S.K. Bose Road, Kolkata ‒700001 (Administration & Co-ordination Div.)

Facilitation/ Guidance to Pensioners/ Family Pensioners for using SPARSH Portal

A number of complaints/ Grievances are received from the Pensioners/ Family Pensioners for Correction of Data in their PPOs. To facilitated the Pensioners/ Family Pensioners in correcting the data on their own wherever possible a Circular is issued. This Circular also contains the corrections which can be made by Head of Office (HOO) and PCDA(P), Allahabad. The corrections can be made by Pensioners/ Family Pensioners by using their own credential i.e. their User Name and Password provided by PCDA(P), Allahabad through SMS.

The procedure for Data Correction is given hereunder:

Flow Path:

• URL: https://sparsh.defencepension.gov.in → Services →Pensioner Data Verification(Verify Pension Claim) → Login to Continue → User Name and Password
• Following fields will be appeared for correction/edit under column “Profile Service Request”.

Personal Details:	Editable		Non-editable
Service Details:	First Name Middle Name Last Name Date Of Birth Gender Nationality AADHAAR Number Marital Status Residing In CGHS Covered Area Fixed Medical Allowance Country Mobile No. Email Id Address Line 1 Address Line 2 Pin Code State District		PAN (PAN is not editable however, PAN No. can be inserted if it is not there in Data base)
Family Details:	MACP Granted Date Of Joining Retirement FN/AN Withheld Gratuity For Outstanding        License Fee Former Service Any Disciplinary Action Pending Any Disciplinary Action Pending Is Penalty Imposed		HOO Name HOO Email Id HOO Address Order Type Nature Of Retirement, Cadre Post Last Held GPF Number Group Date Of Retirement Is Industrial Non Qualifying Service Net           Qualifying Service Pension Recommended Gratuity Recommended Commutation Recommended Medical Board Date
Family Details:	Click on the “👁” symbol and proceed as directed to edit the particulars wherever edit symbol is there.
Bank Details:	Bank Account No.	IFSC Code Of Paying Branch
Other Details:	Previous Pension	All Data Can Be Edited.
Nominee Details:	Not Applicable
Documents:	Relevant Document/s is/ are to be uploaded as shown in system for the Corrected Fields.

Head of Office (HOO) Credential: On final submission of Profile Service Request from individual as narrated above, the concerned HOO will be able to scrutinize the Data and can correct the fields as given hereunder. Correction request received from Pensioners/ Family Pensioners along with relevant documents through letter/ e-mail can also be corrected/ edited by HOO.

Personal Details:	Editable		Non-editable
	First Name Middle Name Last Name Date Of Birth Nationality AADHAAR Number Pan Email Id Address Line 1   Address Line 2   Pin Code Country State District Mobile Number Gender Marital Status Residing  In  CGHS Covered Area Fixed Medical Allowance
Service Details:	Nature Of Retirement Cadre Post Last Held MACP Granted Date of Joining Retiree Alive On Date Of Initiation Withheld Gratuity For Outstanding License Fee Former Service Net Qualifying Service Any Disciplinary Action Pending Is Penalty Imposed Commutation Recommended Medical Board Date Additional Commutation % Loading In Age Date Of Commutation Application		HOO Name HOO Email Id HOO Address Order Type Group(A/B/C) GPF Number Date Of Retirement Is Industrial Retirement FN/AN Non Qualifying Service Pension Recommended Gratuity Recommended Commutation %
Family Details:	On clicking on the “✎” symbol, edit can be done against all the fields like Name, Marital Status, etc.
Bank Details:	Bank Account No.	IFSC Code
Nominee Details:	All Data Can Be Edited.
Other  Pension Details:	All Data Can Be Edited.
Pay Details:	Any kind of Pay related issue, HOO can’t edit.
Initiation Declarations:	SPARSH Declaration is not editable.

Flow Path:

• URL: https://sparsh.defencepension.gov.in → Pensioner/ Family Pensioner can Login and edit → Verification by HOO → Audit by PCA(Fys.)/ LAO in case of DFUs → Approved/ Sanction by PCDA(P), Allahabad.
• On approval by PCDA(P), SMS is forwarded to Pensioner/ Family Pensioner so that the pensioner/ Family Pensioner can download Corrigendum PPO.
• Since there are four (04) stages for approval, it takes some time for getting the proposal approved which the Pensioners/ Family Pensioners should bear.

Registration for Family Pensioner for availing Family pension

Flow Path:

• URL: https://sparsh.defencepension.gov.in → Click on Start Family Pension/Death Reporting → Pensioner details → Reporter details → Proceed as directed.

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