Sunday, August 12, 2018

Patient friendly facilities

patient friendly facilities
1. The Hospital should display important information at main entrance of the Hospital including:
a. List of Services
b.  Service timings
c.  List of Doctors &their availability
d. Special Clinic timings
e.  Important contact numbers for customer services, complaints, service requests for Ambulance etc.
2. The Reception and ‘May I Help You’ Counters are prominently located and easily identifiable. They are staffed by suitably trained personnel
3.  Details of consultation charges, fees and tariff list for the various services should made available at these Reception and ‘May I Help’ you counters
4.  Modern equipment and facilities should be available at the Hospital to ensures continuous availability of cold, hot and potable water, electricity, medical gases and vacuum.
5.  The Hospital Design should  incorporated suitable building materials, colours and lighting to provide a good ambience in OP and IP areas that promotes comfort, ease of stay, wellbeing and an early recovery of the Patients.
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