Public Grievances

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Press Information Bureau
Government of India
Ministry of Personnel, Public Grievances & Pensions
26-November-2014 14:53 IST
Public Grievances

On an average, around 42000 grievances are received every month on Centralised Public Grievance Redress and Monitoring System (CPGRAMS) and in the Prime Minister’s Office.  Besides, some grievances are also received directly by the Ministries/Departments, other Central Government Offices, and State Governments, for which  centralised data base is not available.

As per CPGRAMS, the disposal and pendency for the last three years, related to Central Ministries/Departments/Organisations and State Governments is given below:-


YearDisposedPending
2011147027155836
2012168308188879
2013243296181054
2014 (till 24.11.2014)254180192140

The grievances pertaining to states are forwarded to them for further necessary action.   

Pending for less than 2 months-28389
Pending between 2-6 months-27695
Pending between 6 months-1 year-22145
Pending more than one year-113911
192140



This was stated by Minister of State for Personnel, Public Grievances and Pensions Dr. Jitendra Singh in a written reply to Shri Sadashiv Lokhande in the Lok Sabha today.

PIB


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