Implementation of Health Management Information System developed by C-DAC for CGHS – Operational Guidelines and Transition Plan

 No BPS/SG/CGHS/025/11                                                  Dated: 17.05.2025

To

Ms. Roli Singh 

Addl. Secretary H & FW

Dr. Manashvi Kumar 

Joint Secretary (CGHS) 

Subject: Implementation of Health Management Information System developed       by C-DAC for CGHS – Operational Guidelines and Transition Plan

Reference: No  BPS/SG/CGHS/  025/10 Date: 4 May 2025Addressed                     to the honourable Minister H&FW & The Secretry H&FW

Respected Sir / Madam,

The Bharat Pensioners’ Samaj (BPS), the largest national federation representing pensioners, take this opportunity to bring to your esteemed attention critical issues affecting the well-being of government employees and pensioners across India. These employees, who form backbone of administrative machinery, often face significant challenges in healthcare and financial security, despite their crucial role in implementing policies, schemes and projects.

A healthy and satisfied workforce is essential for ensuring the efficiency, integrity and success of government operations.  Therefore, Bharat Pensioners Samaj wishes to highlight the following concerns and offers practical solutions that require your immediate attention.

As per recent Office Memorandum F.No.44/103/MCTC/CGHS/2025/I/3760224/2025 (Comp No. 832419) dated 22-04-2025 on the captioned subject, it has been mentioned that from 28th April, 2025, the old CGHS websites www.cghs.gov.in and www.cghs.nic.in will be deactivated.  All services and information will henceforth be hosted on the new unified CGHS Digital Platform at www.cghs.mohfw.gov.in.

We are writing to bring to your immediate attention the extremely critical situation that has arisen due to the abrupt transition of CGHS activities from the well-established NIC platform to the untested and flawed C-DAC HMIS mechanism. This has resulted in unprecedented chaos, causing immense hardship to beneficiaries and crippling the functioning of Wellness Centres (WCs) across the country. 

Now let us explain the key implications and Ill-effects: -

1. Disruption in Services:

The sudden switching over to the C-DAC platform has led to a complete disruption in CGHS services, leaving beneficiaries without access to essential medical facilities.

2. Technical Glitches:

The C-DAC platform is plagued by technical issues, resulting in errors, delays, and inaccuracies in patient data, billing, and medical records.

3. Glitches in booking online appointment

The CGHS beneficiaries before the introduction of C-DAC system in early April, 25, Queue number was given even in case of online appointment. Now with the introduction of new C-DAC system, the online appointment stands withdrawn because for Queue number, the online and offline patients, both are in the same Queue for visiting the Doctor. What is the use of online appointment if one has to stand in the queue for the number in the queue to meet the doctor. This may cause some anomaly inasmuch as that at certain Dispensaries where beneficiaries start forming queue from around 6 AM onward and by the time dispensary opens at 7.30 AM number of beneficiaries in the queue would have swelled to at least 50 and the turn for 50 to meet the doctor will be around 12 Noon.  And the beneficiary who booked the 8 AM slot online will get the number in the queue much after 50 thereby making the time of appointment a mockery.  Earlier online appointment was given for a particular time as also number in the queue that too led to verbal dual between the beneficiaries as to whether to follow the time of appointment or number in the queue. 

More importantly there is an urgent need for efficient programming of the system in computer, since the time taken by the doctor to repeat the medicines prescribed has increased manifolds after computerised system of working in Dispensaries and power disruption and glitches in server adds to the suffering.

4. Delay in supply of Indent Medicines

Earlier patients were given indent medicines on third day after indent and now there is no time limit for supply of Indent Medicines. If the beneficiary asks the CMO I/c they give a simple reply that delay is due to change of software C-DAC and hence the patient remain without medicines for a number of days.

5. Inability to Process Claims:

The new platform’s inability to process claims has resulted in financial hardships for beneficiaries, who are being forced to bear out-of-pocket expenses.

6. Demotivated Staff: 

The WC staff, who are struggling to cope with the flawed platform, are becoming increasingly demotivated, leading to a decline in the overall quality of services.

7. Compromised Data Security:

The C-DAC platform’s vulnerability to cyber threats has raised serious concerns about the security and confidentiality of sensitive patient data.

Urgent Need for Intervention 

In light of the above, we respectfully solicit your immediate intervention to:-

1. Address technical issues:

Direct the concerned authorities to urgently address the technical glitches and flaws in the C-DAC platform.

2. Provide adequate training:

Ensure that WC staff receive comprehensive training on the new platform to enable them to efficiently navigate its features.

We most humbly and respectfully request you to treat this matter with the utmost urgency, considering the far-reaching implications for the health and well-being of CGHS beneficiaries. 

We are confident that your timely intervention will help to mitigate the current crisis and restore the smooth functioning of CGHS services.

Thank you in anticipation for an early favourable response and decision on the subject matter. 

Yours faithfully,

S.C. Maheshwari

Secretary General

Bharat Pensioners Samaj

Copy to Shri Abhijit Chakraborty ,DS(EHS) ,Dr. Satheesh Y.H. Director, CGHS 

Dr. Parveen Bala Additional Deputy Director General (ADDG),Dr. Honnamma ,Additional Director CGHS Headquarter

S.C. Maheshwari

Secretary General

Bharat Pensioners Samaj