Comprehensive guidelines for sensitive, accessible, and meaningful redressal of Central Government Pensioners’ grievances on CPENGRAMS Portal - reg.
F-No-14/12/2023-P&PW (CPEN)-9012 Government of India Ministry of Personnel, Public Grievances & Pensions Department of Pension and Pensioners' Welfare 3rd Floor, Lok Nayak Bhawan, Khan Market, New Delhi, Dated the 16th October, 2024 Subject : Comprehensive guidelines for sensitive, accessible, and meaningful redressal of Central Government Pensioners’ grievances on CPENGRAMS Portal - reg. The undersigned is directed to refer to the Department of Pension and Pensioners’ Welfare’s OMs dated 06.08.2021 and 23.08.2023 regarding the strengthening of the Pensioners’ grievance redressal mechanism and to say that in compliance with Cabinet Secretary’s DO No. 1/28/2/2024- Cab. dated 01.07.2024, conveying the directions of Hon'ble Prime Minister during his interaction with the Secretaries to the Government of India on 29th June, 2024 to make grievance redressal systems more sensitive, accessible, and meaningful, this Department has reviewed the process of the Centralized Pension