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Centralised Public Grievances Redress and Monitoring System (CPGRAMS)

  Centralised Public Grievances Redress and Monitoring System (CPGRAMS) GOVERNMENT OF INDIA MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS (DEPARTMENT OF ADMINISTRATIVE REFORMS & PUBLIC GRIEVANCES) LOK SABHA UNSTARRED QUESTION NO. 2451 (TO BE ANSWERED ON 16.03.2022) GRIEVANCE CELL 2451. SHRI MOHANBHAI KALYANJI KUNDARIYA: Will the PRIME MINISTER be pleased to state: (a) whether a grievance cell has been set up for redressal of complaints received from various Ministries? (b) if so, the details of the complaints received and that are pending during the last three years and the current year? (c) the details of the individuals and the departments against which the complaints have been received? and (d) the details of the efforts being made for quick redressal of complaints? ANSWER MINISTER OF STATE IN THE MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS AND MINISTER OF STATE IN THE PRIME MINISTER’S OFFICE (DR. JITENDRA SINGH)  a) to (c): The Government has set up a...

GOVERNMENT OF INDIA MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES AND PENSIONS (DEPARTMENT OF PENSION AND NERS’ WELFARE) LOK SABHA UNSTARRED QUESTION NO. 2324

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Launch of ‘Grievance’ module of HRMS in Indian Railways

 Launch of ‘Grievance’ module of HRMS in Indian Railways GOVERNMENT OF INDIA MINISTRY OF RAILWAYS (RAILWAY BOARD) PC-VII/2022/HRMS/3 New Delhi, Dated: 17.03.2022 Principal Chief Personnel Officers, All Indian Railways (As per standard mailing list) Sub: Launch of ‘Grievance’ module of HRMS in Indian Railways. Human Resource Management System (HRMS) is designed to completely digitize all the HR related aspects and services in Indian Railways. Apart from the modules already launched, some other modules have completed the process of testing and development. 2. The development and testing of ‘Grievance Module’ has been completed and is in use in Railways since June 2021. Till date, a total of 6,573 grievances have been received on HRMS and 1,939 have been closed by the concerned units. Considering this, it has been decided that the Grievance Module of HRMS may be put in use across all field units w.e.f.  01.04.2022 . 3. In this regard, a one page step by step instructions for usin...

One Rank One Pension Re-fixation from 01.07.2019 and arrears within three months: Supreme Court Judgement dated 16.03.2022

  One Rank One Pension Re-fixation from 01.07.2019 and arrears within three months: Supreme Court Judgement dated 16.03.2022 The Supreme Court on Wednesday directed on One Rank, One Pension (OROP) for defence forces that a re-fixation exercise shall be carried out from July 1, 2019, upon the expiry of five years and arrears payable to all eligible pensioners of the armed forces shall be computed and paid over within three months. The court noted that the 2015 communication on OROP states that “in future, the pension would be re-fixed every five years” and said such an exercise has remained to be carried out after the expiry of five years possibly because of the pendency of the present proceedings”. A three-judge bench presided by Justice D Y Chandrachud which went into the “principles governing pensions and cut-off dates” said there “is not a legal mandate that pensioners who held the same rank must be given the same amount of pension” and that “the varying benefits that may be app...